please, read this policy in full prior to making any purchases. once your order comes thru to us, it is under the assumption that you have already read & understood this policy. no changes or refunds will be issued due to issues arising from failure to read & understand this policy.
All prices listed on site are in US dollars.
Full payment is due upfront for all services unless otherwise disclosed.
All completed services are non-refundable.
LOGOS
ALL LOGO DESIGNS REQUIRE FULL PAYMENT UPFRONT. After 5 days, logo orders are considered complete & no refunds or revisions will be given free of charge, no exceptions. All logos are emailed to client in HD - PNG format on a white, black, & transparent background. Other formats can be requested for an additional $6 each. Design file is an additional $30. NO GLITTER OR PORTRAIT LOGOS.
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CANCELLATIONS
If an order is cancelled before work begins, all costs will be refunded.
If an order is cancelled after work has began, you will be charged up to 50% of the original cost for artist labor.
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REVISIONS
Unlimited revisions are accepted up to 5 days after order has been fulfilled. Please, contact us directly for any revision request. Simple revisions such as color changes are $10. More complex revisions such as font changes & rearrangements are $25. Allow up to 3 days for simple revisions & up to a week for complex revisions.
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TURN AROUND TIME
Turn around times vary depending on the project & our current work load. All turnaround times & estimated times of completion will be disclosed once your project has been started. Please, allow at least 1 day for processing. It is important that all required information is emailed to us to insure project processing & completion is not delayed. Refunds will not be issued due to failure to complete steps necessary to complete your design. Typically, smaller orders such as logo, flyer, & invitation designs, ect have a turn around time of about 1-3 business days. Booking sites have an estimated turn around time of 2-4 days & bigger projects such as website designs have a turn around time of up to 3 weeks - weekends & holidays are not included in turn around times. Again, It is extremely important that you answer all correspondences & send over everything required to complete your order to ensure it is completed in a timely manner. If there are any delays in your responses to our team, order processing is delayed.​
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ABANDONED PROJECTS​
All of our projects are given an estimated timeline & completion date. Please, respect this timeline & understand that we have other orders to fulfill. If you do not respond to our correspondences within 2 weeks, your project will be considered ABANDONED & NO REFUNDS WILL BE ISSUED - NO EXCEPTIONS. If you would like to reconvene services after this time, a restart up fee of $50.00 will be applied.
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WEBSITE DESIGN
All websites include a home page, policy page, shop page, mobile optimization, & 10 product uploads. All verbiage for websites must be provided by client. Website subscriptions & domains must be purchased prior to placing order. If you would like The Le Design Company to complete this step for you, leave a note at checkout & an additional fee of $35 will be invoiced to you. Standard revision policy applies.
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BOOKING SITE DESIGN
We currently only offer Acuity booking designs & revamps. Acuity membership should be set up prior to booking. Paid subscription is not required but recommended for full customization. Standard revision policy applies.
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PORTFOLIO​
We reserve the right to add all projects to our sites & portfolio. If there are privacy issues or you would not like your brand featured, please reach out to us to discuss this matter. ​
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